Frequently Asked Questions – Purnex Naturals
Q1: Are your products safe and chemical-free?
Yes. Our formulations use 100% herbal oils and are free from harsh synthetic chemicals or fillers. (See product descriptions for specific ingredients.)
Q2: How quickly will I get relief?
Most users report noticeable relief from nasal blockage or headache within minutes of use (for our steam drops, inhaler and roll-on). Results vary depending on individual condition.
Q3: How do I use the steam drops / roll-on / inhaler?
Steam Drops: Add a few drops to steaming hot water, lean over and inhale vapours for 2-3 minutes.
Ease Roll (Roll-On): Apply to temples, sides of nose, neck or wrists; inhale gently and rub in.
Breatha Stick (Inhaler): Remove cap, place near one nostril, inhale deeply for 1-2 seconds, repeat on other side.
Detailed instructions are on each product label.
Q4: Are these products suitable for children/pregnant women?
While our formulas are natural and safe, we recommend consulting a healthcare professional if you’re pregnant, nursing, treating a child under 2 years, or have a chronic medical condition.
Q5: What is your return/exchange policy?
If you receive damaged goods or defective items, contact us within 7 days of delivery. Provide order number and photos; we’ll guide you on replacement or refund. For unwanted items, scope of returns may vary—please refer to our Support page or email us.
Q6: How long does shipping take?
Within India: typically 3-5 business days depending on location and courier availability. Orders to remote areas may take longer. International shipping (if available) may take more time and incur customs duties.
Q7: Can I track my order?
Yes. Once your order is shipped, you’ll receive a tracking number via email/SMS. If you don’t see it within 24 hours of dispatch, reach out to our support team.
Q8: How do I become an affiliate?
See our Affiliate Program page for full details—sign up is free, you’ll get a unique link and marketing materials, track your clicks/sales and earn commission for each sale you refer.
Have more questions? Contact us at info@purnex.in or call +91 9700771177—we’re happy to help.

